Sola.io complaints policy is to provide transparency to our customers, in the event of any issues that arise from the solar installation. This enables Sola.io to deal fairly with all complaints and ensure the customer is aware that we are doing our best to improve our services for the better.
The Sola.io complaint policy guideline are to exceed the requirements of the international recognised Standard ISO 10002-2006.
This document outlines the process that Sola.io take to ensure we act ethically and be responsive to customers.
If you would like to make a complaint, or you have an issue that you would like to raise. Please visit community.sola.io to log a complaint and you should hear from someone, with-in 24 hours.
All complaints are to be handled and resolved within 45 days of receipt of the complaint. If your complaint has not been handled correctly as per the ISO 10002-2006, as a consumer you are entitled by the Australia Competition and Consumer Competition to escalate your case to a third-party authority or escalate to our internal legal team at Sola.io, by emailing firstname.lastname@example.org.
Not satisfied with the outcome ?
We hope to do our best to resolve your complaint. If you are unhappy with the outcome you may lodge your complaint to the relevant dispute resolution body.
Relevant Fair Trading office (sometimes called 'Consumer Affairs') in your state or territory.
Office of Regulatory Services
Swanson Plaza, Swanson Ct, Belconnen ACT 2617
13 22 81 OR 02 6207 3000
60 Station St E,
Parramatta NSW 2150
13 32 20
Office of Fair Trading
Upper Plaza, 33 Charlotte St, Brisbane City QLD 4000
13 74 68
Consumer & Business Services
91-97 Grenfell St, Adelaide SA 5000
121 Exhibition St, Melbourne VIC 3000
1300 558 181
2/140 William St, Perth WA 6000
1300 304 054